A return request must always be filed through the “Returns” page on the ”My Account” page.
Unannounced returns will not be processed.
Items ordered or made especially for the customer cannot be returned.
Products that are returned must be new, unused, in original packaging, and with all original labels and cards.
When part of the original packaging/labels/cards is missing, a maximum of 70% of the product cost will be credited.
When you make a return shipment, we kindly request you to include a note with instructions, the return number, or a copy with the communication with a Covee team member, so that the return can be processed fast and correct.
If your return includes products that Covee shipped by mistake, Covee will refund your return shipping costs, with the shipping costs that Covee charges per 1 box as a maximum.
In all other cases, the customer is responsible for the costs and arrival of the return shipment.
As described in our terms & conditions, Covee does not refund money. Items can be exchanged for other products or a store credit on the customer’s Covee account.
It is not possible to order multiple sizes of a certain product, try these on at home and return everything that does not fit.
