Covee Sports has to follow the warranty rules set by its suppliers. We cannot make any exceptions.
All rules regarding warranty can be foud here.
Bats have more complex warranty rules.
What to do with a broken bat?
If you, after reading the rules on warranty, think that your bat should be replaced, you can contact Covee Sports B.V. by email: info@covee.nl
Please email as much information as possible, including pictures.
Items that are returned without permission will not be processed.
Covee will have to be notified of the defective product as soon as possible and within the warranty period. All notifications after the warranty period will be disregarded.
For example, a customer notifies Covee after 1 year about a bat that supposedly broke 2 weeks after purchase: this will not be accepted. Also not accepted are stories that a product was purchased a long time ago, but was 'only used twice'.
Items that are replaced by Covee under warranty are shipped with no extra costs in The Netherlands. If the customer lives outside The Netherlands, the item is replaced, but not shipped for free. The customer needs to pay these shipping costs, or place a new order so that the new item can be included with that shipment.
BRANDS
Covee Sports proudly represents the following renowned American bat brands:
- Louisville Slugger
- Demarini
- Rawlings
- Mizuno
Covee Sports does not represent Easton for its bats.
All Easton bats still in stock have been discounted and classified as “outlet product” on October 1, 2023.
This has resulted in no more warranty given on all Easton bats. This is also stated on the orange stickers on each Easton bat still in stock.
To be allowed to represent the above mentioned brands, we must comply with their warranty rules and conditions. This does not mean warranty in Europe is the same as in the U.S.
Effective July 1, 2024, Covee Sports handles a strict warranty period of 1 year on aluminum and composite bats from Louisville Slugger, Demarini, Mizuno, en Rawlings.
Has it been more than 12 months since the bat was purchased, then the brand (and therefore also Covee Sports) will not accept the claim.
There are no exceptions on this period.
A receipt or internet order number is always needed to file a claim.
Copies of bank statements are not accepted as proof of purchase.
Proper Equipment Care Limited Warranty Information
Louisville Slugger, Demarini, Rawlings, and Mizuno pride themselves on the quality and performance of their products, which meet, and often exceed, industry quality and durability criteria or guidelines. However, all materials are subject to fatigue and possible breakdown over time.
NOTE: Warranty only covers products purchased from Covee Sports, with a copy of original sales receipt.
The warranty does not cover any products purchased from another seller.
Proper Care & Use Instructions
Bats are a high-performance product, designed to deliver maximum performance within the limits of the association rules. To deliver peak performance, these bats are not indestructible. In fact, its useful life is partly determined by the number of hard hits it takes over its lifetime.
For this reason, these bats are designed with the intent of the individual use. It is not designed or intended to be used as a team bat by multiple players or as a "loaner" bat at a commercial facility.
NON-WOOD BAT CARE INSTRUCTION
To extend the useful life of your bat, it is suggested to do the following:
- Use with leather covered balls only
- Ideally, baseballs/softballs used in games are the best option to use for practice.
- Limit the bat to your individual use only
- Rotate the bat 1/4 turn each atbat
- To clean your bat, use only mild soap and water. DO NOT use solvents or any ammoniabased products for cleaning.
WARNING: Hitting metal cleats, rocks, or anything other than a ball can damage your bat, cause injury to you or others, and will void warranty.
WARNING: Avoid using your bat in cold weather. Temperatures below 15 degrees Celsius) have a negative impact on significantly increase the hardness of the ball.
THIS WARRANTY DOES NOT COVER:
- Normal wear and tear
- Bats that have been used to hit cage balls
- Bats used on a pitching machine
- Bats that have been used in temperatures under 15°C.
- Grip replacements
- Smalls dents and “noises” may appear, but that does not influence the quality of the bat and are therefore not considered as warranty issues.
- Bats are baked off. Occasionally, a small piece may come off the inner barrel, causing the sound of a rolling small pebble. Because end caps are permanently attached, this small piece will never come out. However, it does not impact the performance of the bat, so it is not a warranty issue.
- "Loss of power" according to the user.
- Bats that have been used with weighted training balls
- Bats that have been transferred from the original purchaser
- Bats used as team bats by multiple players
- Bats used as commercial bats (for example, "loaner" bats at commercial batting cages
- Bats that have been abused, altered, or mistreated
- Bats are designed to be used only by the players that they are intended for. For example, there are bats that are only to be used by the smallest age groups using safety balls and Fastpitch softball bats that can only be used by women. Any bats used by other age groups or gender will not have any warranty
Physically altering the bat in any manner is not allowed
WHAT BATS ARE COVERED
For the periods specified below from the date of original purchase, the following bats are warranted against defects in materials or workmanship:
Composite and Aluminum bats: 1 Year
Wood Bat Warranty: No Warranty, unless stated otherwise
TERMS
This warranty is limited to one bat per original purchase and can be redeemed only by the original purchaser.
Under this limited warranty, Covee Sports will provide a one-time repair or replacement of your non-wood bat within 1 year from the date of purchase ("Warranty Period") for the following 4 conditions resulting from normal field use - (1) severe denting, (2) structural cracking, (3) handle bending, or (4) broken end caps or knobs. This warranty applies only to defects in materials and workmanship and does not apply to any representations of bat weight or size.
PROCESS
After the user has filed a claim, it will be forwarded to the respective brand.
Consequently, the brand will determine whether the bat requires a repair or replacement.
Covee Sports’ actions therefore depend on the brand’s instructions.
In case the bat is replaced, it is replaced only 1 time.
A replacement cannot be converted into another form of compensation, nor can Covee Sports be forced into a different method of compensation.
The replacement bat is always the same brand and model as the original bat.
If that particular bat is not available another model of the same brand and value can be selected.
Covee replaces a bat if and when it is instructed to do so by the brand.
Every claim requires imagery (pictures or videos) to be provided digitally to support the claim.
